Elina | Sparkling Sheer Party Top featuring Sequins

At Brilliance Chich, we strive to provide a seamless and reliable shopping experience. Here are the key details regarding our shipping process:

1. Processing Time
Once you place an order, our team works hard to process it as quickly as possible. All orders are processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time
Shipping times vary depending on your location. Below are the typical delivery times:

• Local (Hong Kong): 2-4 business days
  
• International (Rest of the World): 5-10 business days (depending on your location)
  

3. Shipping Fees

• Free Shipping: We offer free standard shipping on orders over HKD 500.
  
• Standard Shipping: For orders below HKD 500, a flat shipping fee will apply. The exact fee will be calculated at checkout based on your location.
  
• Express Shipping: If available, express shipping options can be selected at checkout for faster delivery. Additional charges will apply.
  

4. Shipping Methods
We partner with reliable carriers to ensure your order arrives on time and in perfect condition. Available shipping methods will be shown at checkout.

5. International Shipping
We are proud to offer international shipping to most countries. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer. Delivery times may vary depending on your location and the local customs process.

6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order directly on the carrier’s website.

7. Shipping Restrictions
Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. If you are unsure whether we ship to your location, please contact us before placing an order.

8. Delivery Issues
If your order is delayed or you experience any delivery issues, please contact us immediately. We’ll work with our carrier to resolve any problems and ensure that your order reaches you as soon as possible.

9. Lost or Damaged Items
If your item is lost or damaged in transit, please notify us within 7 days of receiving your order. We will initiate an investigation with the carrier and resolve the issue by offering a replacement or refund.

10. Address Accuracy
Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

If you have any questions regarding shipping, feel free to contact us at support@brilliancechich.com, and our team will be happy to assist you.

Thank you for shopping with Brilliance Chich!

At Brilliance Chich, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return and refund process. Please read our policy below for detailed information:

1. Return Eligibility
You may return your purchase within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

• Items must be unused, unworn, and in original condition.
  
• Items must be in their original packaging, with all tags attached.
  

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:

• Underwear or lingerie
  
• Gift cards (if applicable)
  
• Sale or clearance items (unless damaged or defective)
  

3. Return Process
To initiate a return:

1. Contact our customer service team at support@brilliancechich.com within 30 days of receiving your order.
   
2. Provide your order number and a brief description of the reason for the return.
   
3. Our team will respond with instructions on how to return your item(s).
   

4. Return Shipping Costs

• Domestic Returns: Return shipping is free for customers within Hong Kong.
  
• International Returns: Customers are responsible for the return shipping costs for international orders. We recommend using a trackable shipping service to ensure the safe return of your item.
  

5. Refunds
Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions. If the return is approved:

• A full refund will be issued to your original payment method.
  
• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
  

6. Exchanges
If you would prefer to exchange an item for a different size or color, please contact our customer service team. We will assist you in exchanging the product, subject to availability.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a full refund or offer a replacement for the damaged or defective item. Please include photos of the damage or defect when contacting us for faster resolution.

8. Processing Time
We aim to process all returns and refunds as quickly as possible. Returns will be processed within 5-7 business days from the date we receive your returned item.

9. Late Returns
Returns requested after the 30-day return window will not be accepted. Please ensure you return your items within the allotted time frame.

If you have any questions or need assistance with a return, please feel free to reach out to our customer support team at support@brilliancechich.com. We’re here to help!

Thank you for shopping with Brilliance Chich!