Refund policy

At Brilliance Chich, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return and refund process. Please read our policy below for detailed information:

1. Return Eligibility
You may return your purchase within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in original condition.

  • Items must be in their original packaging, with all tags attached.

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:

  • Underwear or lingerie

  • Gift cards (if applicable)

  • Sale or clearance items (unless damaged or defective)

3. Return Process
To initiate a return:

  1. Contact our customer service team at support@brilliancechich.com within 30 days of receiving your order.

  2. Provide your order number and a brief description of the reason for the return.

  3. Our team will respond with instructions on how to return your item(s).

4. Return Shipping Costs

  • Domestic Returns: Return shipping is free for customers within Hong Kong.

  • International Returns: Customers are responsible for the return shipping costs for international orders. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refunds
Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions. If the return is approved:

  • A full refund will be issued to your original payment method.

  • Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

6. Exchanges
If you would prefer to exchange an item for a different size or color, please contact our customer service team. We will assist you in exchanging the product, subject to availability.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a full refund or offer a replacement for the damaged or defective item. Please include photos of the damage or defect when contacting us for faster resolution.

8. Processing Time
We aim to process all returns and refunds as quickly as possible. Returns will be processed within 5-7 business days from the date we receive your returned item.

9. Late Returns
Returns requested after the 30-day return window will not be accepted. Please ensure you return your items within the allotted time frame.

If you have any questions or need assistance with a return, please feel free to reach out to our customer support team at support@brilliancechich.com. We’re here to help!

Thank you for shopping with Brilliance Chich!