Terms of service

Welcome to Brilliance Chich! By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms
By using the Brilliance Chich website (www.brilliancechich.com), including browsing, purchasing products, or otherwise interacting with the site, you agree to abide by these Terms of Service, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use the website.

2. Account Registration
To make a purchase on our site, you may need to create an account. By registering, you agree to:

  • Provide accurate, current, and complete information during the account registration process.

  • Keep your account details confidential and notify us immediately if you suspect any unauthorized use of your account.

  • Take responsibility for all activities that occur under your account.

3. Products and Pricing

  • Product Availability: All products are subject to availability. We strive to keep stock levels updated, but there may be instances where an item is no longer available after you place your order.

  • Pricing: Prices for our products are displayed in Hong Kong Dollars (HKD) and may be subject to change. We reserve the right to modify prices at any time without prior notice. Prices may also differ based on your location or shipping options.

  • Product Descriptions: We make every effort to accurately describe our products and display images that reflect their true appearance. However, due to variations in monitor settings and lighting, actual product colors may slightly differ from the images on the website.

4. Orders and Payment

  • Order Confirmation: After placing an order, you will receive an email confirmation containing your order details. This email does not confirm the acceptance of your order.

  • Payment: We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely through third-party payment gateways.

  • Order Acceptance: Orders are subject to acceptance by Brilliance Chich. We may refuse or cancel any order at our sole discretion, including but not limited to instances where there is an issue with your payment or shipping information.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 1-2 business days. Delivery times vary depending on your location. For more details, please refer to our Shipping Policy.

  • Shipping Fees: Shipping fees are calculated at checkout based on your location. We offer free shipping on orders over HKD 500.

  • Tracking: Once your order is shipped, we will provide a tracking number via email.

6. Returns and Exchanges
We want you to be satisfied with your purchase! If you’re not completely happy, you can return or exchange your items within 30 days of receipt. For more information, please refer to our Return and Refund Policy.

7. Privacy and Security
We take your privacy seriously. We collect, use, and protect your personal information according to our Privacy Policy. All payment transactions are processed securely, and we use encryption technologies to protect your data.

8. Use of Website

  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Brilliance Chich website for personal, non-commercial purposes.

  • Prohibited Conduct: You agree not to:

    • Use the website for illegal activities or to violate any laws.

    • Attempt to hack, disrupt, or compromise the security of the site.

    • Copy, reproduce, distribute, or display any part of the website without permission.

9. Intellectual Property
The Brilliance Chich website and its content, including but not limited to text, images, logos, designs, and trademarks, are owned by Brilliance Chich or its licensors and are protected by intellectual property laws. You may not use our intellectual property without our prior written consent.

10. Limitation of Liability
Brilliance Chich is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or business interruptions.

11. Indemnification
You agree to indemnify and hold Brilliance Chich, its affiliates, and its employees harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any rights of another party.

12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the revised date will be noted at the bottom. By continuing to use our website after such changes, you agree to the updated terms.

13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes related to these terms will be resolved in the courts of Hong Kong.

14. Contact Us
If you have any questions or concerns regarding these Terms of Service, please feel free to contact us at:

Brilliance Chich
50 Stanley Street, Suite C, 7th Floor,
World Trust Tower, Central, Kowloon,
Hong Kong SAR
Email: support@brilliancechich.com
Phone: +852 1234 5678