Privacy policy

At Brilliance Chich, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using Brilliance Chich, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how we handle your personal information.

1. Information We Collect
We collect personal information that you provide to us when you make a purchase, create an account, subscribe to our newsletter, or contact customer support. This information may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address

  • Payment Information: Credit/debit card details, PayPal information (we do not store your payment details; they are processed securely through third-party gateways)

  • Account Information: Username, password, order history, and preferences

  • Other Information: Any other information you choose to provide, such as feedback or customer inquiries

2. How We Use Your Information
We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping, handling, and customer support.

  • Customer Service: To respond to your inquiries and provide assistance.

  • Marketing and Promotions: To send you promotional emails, offers, and newsletters. You may opt out at any time.

  • Improving Our Services: To improve our website, services, and customer experience based on feedback and analytics.

  • Security: To protect against fraud and ensure the safety of your data.

3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping carriers) to help us process your orders and improve our services. These service providers are obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

  • Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights and safety.

4. Data Security
We use secure encryption technology to protect your personal data during transmission and ensure its security. Our website is equipped with SSL certificates, and we follow strict security measures to protect against unauthorized access, alteration, or disclosure of your data.

5. Cookies
We use cookies to enhance your shopping experience and personalize your visits to our website. Cookies are small text files stored on your device that allow us to remember your preferences and track website usage. You can disable cookies in your browser settings, but this may affect your ability to use some features of our site.

6. Your Rights and Choices
You have the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Update or correct your information if it is inaccurate.

  • Deletion: Request the deletion of your personal data, subject to certain legal limitations.

  • Opt-Out: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, please contact us at support@brilliancechich.com.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be noted at the bottom. Please review this policy regularly to stay informed about how we are protecting your data.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Brilliance Chich
50 Stanley Street, Suite C, 7th Floor,
World Trust Tower, Central, Kowloon,
Hong Kong SAR
Email: support@brilliancechich.com
Phone: +852 1234 5678